Powered by Claude · Built for Bangladesh
The IT service desk that actually understands your team.
A ServiceDesk Plus / Jira Service Management alternative — with native WhatsApp, bilingual UI, and Claude-powered AI included on every tier.
Claude-powered AI
Auto-triage, suggested replies, and portal deflection — included on every tier, not a premium add-on.
WhatsApp-first
Native Cloud API channel. Employees and customers use the app they already have.
Bilingual UI
English and Bangla throughout. Business hours default to Sun–Thu, 9–18 Asia/Dhaka.
SLA & escalations
Business-hours-aware first-response and resolution targets with automatic manager escalation.
Analytics + AI insights
Manager dashboards, CSAT trends, and monthly root-cause narratives generated by AI.
Your data, your region
Data residency of your choice. BB ICT-aligned audit trails baked in.
Priced for Bangladesh, built for the world
| Dimension | ServiceDesk Plus | Jira Service Mgmt | Resuelto |
|---|---|---|---|
| Pricing (10 agents/yr) | USD 1,200–4,000 | USD 2,400+ | BDT, fraction of cost |
| AI triage & replies | Zia add-on | Premium only | Native, all tiers |
| WhatsApp channel | No | Marketplace | Native, first-class |
| Bangla UI | No | No | Yes |
| bKash / BEFTN | No | No | Yes |
| Deployment | Weeks | Weeks | Same day |
Ready to see it in action?
Sign in, create a ticket, and try the AI reply composer.